Resolve the tickets every other AI agent escalates.
Refunds, cancellations, account access, bug triage. Brainfish checks your systems, follows your policy and closes the ticket, so your team only handles what needs a person.
- SOC 2 Type II
- No training on your data
RunsRefund request Resolved 
Hi, I've been charged for four subscriptions but I only use one. Can I get the other three refunded?
- Verify the customer Account data
- Check the 30-day refund policy Refund policy
- Refund the three eligible
Stripe
- Reply and close the ticket Web chat
Done, Dana. The three you don't use are refunded, $119.97 in total. The fourth is past our 30-day window, so it stays active until 12 Nov.
Refunded $119.97
Automate the tickets that need more than a help article.
of your queue can be answered from a help article. Any AI agent can handle these.
needs someone to check a system and take action. Other AI agents pass these to your team. Brainfish resolves them.
See how it works“Refund three of my four subscriptions.”
StripeRefund policy“Cancel our plan and downgrade the team.”
Recurly
Salesforce“What is this charge on my card?”
StripeInvoices“Locked out after changing phones.”
DuoIdentity check“Delete our account and all our data.”
OktaRetention policy“Every export has failed since 9am.”
SplunkSalesforceTrust AI with refunds, cancellations and account changes.
You describe the process in plain English. Brainfish turns it into a workflow that runs the same way every time, so your policy is followed exactly, never improvised. AI handles the conversation. The rules stay rules.
An AI agent following a prompt
Works out the process from scratch on every ticket
Brainfish following your workflow
AI for the conversation, rules for the decisions
Automate a new ticket type this week, without an engineering sprint.
Describe what should happen and Brainfish builds, tests and runs it. Your support operations team owns it from start to finish, and sees every run.
Brainfish turns it into a workflow, connects the systems it needs and tests it against real scenarios before it goes live.
See the builder Analytics See what your AI did, and whyEvery conversation is scored and every run is on the record: the steps it took, the systems it touched and the sources it used.
See analytics Handoff Escalate with the work already doneWhen a ticket needs a person, it lands in Zendesk or Salesforce with every check Brainfish ran and a recommended next step.
See the handoff Knowledge Keep your help center accurateBrainfish learns from demos, calls, tickets and Slack threads, then suggests the exact edits your articles need.
See knowledge reviewfrom a plain-English description to a working draft
to build a typical complex workflow
for an average complex ticket to resolve
Thinking of building it in-house? You could also cut your own hair.
Resolve more of your queue without losing CSAT.
Read customer stories“Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.”
Meet your security team's requirements from day one.
Regional data residency, SSO, a record of every run and a source on every answer. Your data is never used to train models.
SOC 2 Type II
Audited every year by an independent third party.
ISO 27001
Certified information security management.
GDPR
EU data residency, with the right to delete built in.
Data residency
US, EU or AU hosting. Your data stays in region.
Every run on the record
Each step, system and source is logged for review and audit.
Limits AI can't override
Refund caps and approval thresholds live in the workflow, not the prompt.
SSO and SAML
Your team signs in through your identity provider.
No training on your data
Your data is never used to train models.
See Brainfish resolve your hardest ticket.
Bring a real ticket to the demo. We'll build the workflow live, against your own systems and docs. No sales theatre: you leave with a working agent.
Book a demoNo engineering sprint required.