Changelog

Instant Website Integration

Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.

• Immediate deployment instead of weeks of content migration
• Preserve your existing content structure and organization
• Keep your knowledge base current with manual sync options
• Start getting user behavior insights from day one

Advanced Search Intelligence

We've added GPT reranking technology that carefully evaluates search results before generating answers. Super admins can customize this feature for each customer's specific needs.

• Higher accuracy for complex product questions
• Customizable search precision for different content types
• More relevant answers, especially for technical queries
• Note: May add a brief processing delay for enhanced accuracy

Context-Aware Responses

Enhanced context validation ensures users get answers specific to their exact situation, not just similar matches.

• Prevents confusion between related but distinct features
• Particularly valuable for products with nuanced functionality
• Reduces support escalations from ambiguous answers
• Perfect for companies with complex product ecosystems

Behind these seemingly simple updates lies a lot of engineering that makes self-service feel natural. We're continuing our mission to help users get the right answers instantly, while giving support teams deeper insights into user needs.

We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.

With this feature, access to your Help Center can be password-protected, ensuring that only authorized users with the correct password can view your resources. This added level of protection ensures that your customer support content remains secure and accessible only to your chosen audience.

This works in addition to cookie restricted Help Centers, and is an alternative layer of protection against your content.

At Brainfish, your content’s security is of paramount importance to us. As always, we strive to provide a platform that ensures both user-friendly functionality and secure access. For more information on how to implement this new feature, please refer to our Help Center or contact our support team.

Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further.

This also enables businesses to understand which articles are contributing the most to addressing customer queries and can help in creating more targeted and useful content.

Bug Fixes: We've squashed a few more bugs in our system that were causing minor issues. These fixes enhance the overall performance and stability of Brainfish, offering our users a smoother and more seamless experience.

Favicon Addition to SEO Metadata: To enhance brand visibility and recognition in search results, we've added the configured company favicon to the SEO metadata. This means when your articles or help center content appear in Google search results, your brand's favicon will be displayed. This small but essential detail can enhance your brand's authenticity and trustworthiness, improving click-through rates.