Customers driving growth through support.
Ambitious teams in high-trust industries, legal, healthcare, HR, fintech, education, picking Brainfish as the spine of their post-sale motion.
Featured story HR Tech
60% of ops time reclaimed and 1 in 4 customers self-serving
How ChangeEngine rebuilt its support motion around Brainfish, without hiring, and without rewriting a single workflow.
Read the full story60%
Ops team time reclaimed in first quarter
1 in 4
Customers self-serving every month
3 → 1 day
Time to publish a new article
67%
Reduction in time-to-resolve
All stories
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Doubled qualified leads and cleared the overnight queue
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300+ hours saved with an in-app knowledge layer
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"I cannot understate the importance of Brainfish implementing into our workflows. Information remains current based upon the data that's deployed and we don't have to rely on manual updates."See results
Andrew Ronchetti Vice President of Engineering, Vrio
Scaled proactive exam support without adding headcount
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"Because of Brainfish, I think we have the best self-service hub in all of tech."See results
Bonny Wong Senior CX Designer, Smokeball
Self-service from 30% to 76% with no team growth
See results Elisha Anderton COO, CareMaster
Self-serve to human rate cut by more than 50%
See results Omer Khan Head of Client Experience
"All the other options needed us to spend a lot of time onboarding—time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."See results
Yaniv Bernstein (COO & Co-Founder)
636% ROI within 5 months, without 3 net-new agents
See results Justus Hammer CEO & Co-Founder, Mad Paws
"These analytics are amazing! We chose you because your analytics and user journey reporting is better than anyone else."See results
Jenny Eggimann Head of Customer Success
Build an AI agent that knows your customers.
We'll use your actual docs and customer data. No sales theatre. You'll leave with a working agent against your own content.