Better answer segmentation

We've made an improvement to answers this week to improve the way segmentation is done, to minimise accidental answer merging.

This has seen dramatic improvements in answer quality when there are multiple pieces of similar content, but for different concepts.

This improvement has automatically been applied to all customers.

Custom Help Center scripts

Brainfish now has better support for custom scripts on the Help Center websites (Enterprise customers only). This enables customers to inject custom behaviour to the typical Brainfish Help Center experience.

Side notes

• Our team is growing! This week we've onboarded 2 new fantastic software engineers that we're super excited to have onboard. The Brainfish team is growing to accelerate our transformation of the way customers understand business products.
• Reach out to us at hello@brainfi.sh or via social media if interested in a career at Brainfish. We're always looking for fantastic, creative & alternative minds that can help us market, sell and build the world's best CX platform.