Platform Overview

Smarter, Effortless Product Support

Brainfish is an ambient AI agent that learns how customers work, guiding them naturally—like a game that adapts to each player. Your customers get the right help at the right time.
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Use Brainfish’s Ambient AI Agents to…

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Reduce customer effort and support tickets

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Help users discover and adopt features naturally

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Understand why users have issues, and how they get stuck

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Launch in Minutes—Not Months

Unlike traditional support tools that require weeks of setup, manual training, and constant updates, Brainfish works autonomously—understanding user behavior, generating documentation, and delivering help exactly when needed.
Create new agent

💡 Minute 1

Create an ambient agent in Brainfish

AI mapping out your product

📊 Minute 2

AI begins learning user behavior

In-product assistant for AI answers

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Users get seamless, proactive assistance

A product expert to assist every user

An ambient AI agent connects directly to your product, its APIs, and third-party workflows. When users ask Brainfish a question, it skips the filler and jumps straight to action – helping them complete every task.

Brainfish Answer Engine
Self-Generating Help Docs
Product help docs are a pain to maintain. They get outdated quickly as your product changes, confusing users who need help. Brainfish watches how people actually use your product and automatically creates and updates your help documentation.

When users find new ways to use features or run into common problems, your help content updates itself - no manual work required.
Brainfish Answer Engine
Multimodal Answer Engine
Traditional search tools force users to translate their needs into the right keywords, then dig through results hoping to find relevant information. It's frustrating and time-consuming - especially when they're trying to complete an important task.

Brainfish understands user intent and context, delivering precisely relevant answers without making users search or explain their situation. The right help, at the right time, every time.

Rapid, Precise, Multimodal Answers: Inline Media & Real-Time Translation

Brainfish Answer Engine
Brainfish Answer Engine
End-to End Actions
Questions should lead to solutions, not just answers. When most support tools stop at explaining what to do, users are left to handle the complex parts themselves.

An ambient AI agent bridges this gap by connecting directly to your product's APIs and third-party workflows.

By integrating with both your product and tools like Hubspot and Stripe, the ambient AI agent handles sophisticated support scenarios that typically require Level 2 expertise. Users can complete end-to-end tasks as efficiently as if they were working with your most experienced support specialist.
Brainfish Answer Engine
Contextual Guidance
Most product tours and walkthroughs feel like interruptions. They force users through rigid flows that ignore their context and goals. It's the equivalent of stopping someone mid-task to give them a lecture they might not need.

Brainfish ambient AI takes a more natural approach. By understanding each user's context and progress, it delivers guidance at the perfect moment - when they're ready to learn and the information is immediately useful. No more generic tutorials or disruptive pop-ups. Just contextual help that makes feature discovery
Brainfish Answer Engine
Behavioral Reporting
Many analytics tools give you basic metrics without context. You see clicks and page views, but miss the deeper story of how users interact with your product.
Ambient AI agent analyzes the questions users ask, the answers they receive, and their interaction timelines to build a complete picture of the user experience.

You'll see which features need better documentation, which queries aren't getting fully resolved, and how user needs evolve throughout their journey – all while maintaining strict privacy standards.

Sync with your system, your support tool, & everything else

Brainfish integrates seamlessly with your existing tools, so customers can solve anything that an agent has access to.

Integrations →
API / Custom
BigCommerce
Magento
Shopify
Hubspot
Help Scout
Salesforce
Freshworks
Notion
Intercom
Website
Zendesk

Enterprise-Grade Security & Privacy

We ensure security and compliance, hold SOC 2 Type 2 & ISO27001 certifications, and are GDPR-ready.

SOC 2 Type II & ISO Certified

GDPR compliant

End-to-End Encryption

US / EU / AU Data residency

Role-based access control

Regular security audits

Smokeball

"Brainfish has reduced the cognitive load on support agents, giving them the capacity to be creative and proactive with customers"

Omer Khan Headshot

Omer Khan

Head of Client Experience

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37%

increase in customer NPS

The Future of Product Support

Stop building walls between users and help. Join forward-thinking companies like Smokeball who are transforming how users experience their products. With just a few lines of code, you can make your product naturally easier to use, prevent support issues before they happen, and gain deep insights into user behavior.

Get off the chatbot bandwagon.

Enable users to get to "a-ha" faster, and turn them into advocates.