back to changelog
Back
December 21, 2024
Faster Setup, Smarter Answers

Faster Setup, Smarter Answers

Instant Website Integration

Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.

  • Immediate deployment instead of weeks of content migration
  • Preserve your existing content structure and organization
  • Keep your knowledge base current with manual sync options
  • Start getting user behavior insights from day one

Advanced Search Intelligence

We've added GPT reranking technology that carefully evaluates search results before generating answers. Super admins can customize this feature for each customer's specific needs.

  • Higher accuracy for complex product questions
  • Customizable search precision for different content types
  • More relevant answers, especially for technical queries
  • Note: May add a brief processing delay for enhanced accuracy

Context-Aware Responses

Enhanced context validation ensures users get answers specific to their exact situation, not just similar matches.

  • Prevents confusion between related but distinct features
  • Particularly valuable for products with nuanced functionality
  • Reduces support escalations from ambiguous answers
  • Perfect for companies with complex product ecosystems

Behind these seemingly simple updates lies a lot of engineering that makes self-service feel natural. We're continuing our mission to help users get the right answers instantly, while giving support teams deeper insights into user needs.

Try it out for yourself in just a few minutes

Book a demo with our team and we'll show you how this update can help your customers in real time.
Get Started
Book a demo

Thank you for your interest, we'll reach out within 24 hours!
Oops! Something went wrong while submitting the form.