Performance Enhancements and Monitoring

This week was a bit of a roller coaster for the team!

We made a few performance enhancements to search, and then unfortunately we had a search degradation caused by one of our cloud partners which we resolved quickly on Friday.

As a result we've now implemented more comprehensive monitoring, performance management, and created a status page here.

Answer quality has now also been improved again, with more comprehensive and specific responses that are more consistently relevant.

We've also added some bells and whistles to simple search in the Help Center (CMD+K) where you can now find any nested article with 1 click.

Widget Updates

• The widget can now be initialised in specific regions by default
• Users can also now turn on search by category, which will clarify with the user what category they want to search through, and then perform the search with that filter on