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December 1, 2023
The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience.
We've refined the Autocomplete function to ensure users get even more relevant and accurate results. Leveraging machine learning, our autocomplete suggestions have become smarter and faster, providing users with instant suggestions as they formulate their queries.
To make our platform more adaptable and user-friendly, we've improved the integration of feature flags with Brainfish. This allows us to test new features on subsets of our users, prior to a full rollout. It's a great way of making safe, gradual, and controlled changes to our system. The goal here is to ensure that our platform remains stable and efficient even when we innovate!
Recognising the global footprint of our customers, we've expanded our locale support. This improvement ensures that content is served in a user's preferred language, making the Brainfish Help Center even more accessible and user-friendly.
Security Upgrades: We've boosted our security measures to further safeguard your Brainfish experience.
Dive back in next week to catch more updates from our Brainfish pond!
November 24, 2023
We've had a productive week here at Brainfish, making necessary improvements and eradicating bugs to streamline the user experience.
The Brainfish platform's Zendesk import functionality has undergone further refinement. Following your feedback, we've fine-tuned the import process, making it even more streamlined for our users. We have worked to provide a more quick and reliable procedure for importing content seamlessly from Zendesk into Brainfish.
In our ongoing mission to give you a smooth, hassle-free experience, this week saw us focusing on ironing out several bugs that had snuck into our system. We're committed to maintaining a tidy, efficient platform, so we've been on a bug bashing spree, exterminating any pesky issues that were affecting Brainfish's performance.
November 17, 2023
This week, the Brainfish team has focused on enhancing our user's experience, and increasing platform stability.
We have updated our website content to align with our new brand messaging. This change brings more clarity about our vision, values, and the unique benefits that Brainfish brings to the field of AI-operated Customer Service.
In order to ensure superior readability, design consistency, and user experience across our app, we have updated all fonts within the Brainfish platform.
Bugs aren't fun, and we've worked hard at making sure that your Brainfish experience is smooth sailing. This week, we've made multiple improvements to increase the robustness and performance of our in-product widgets, leading to faster load times and more reliable operation.
Our developers have been working tirelessly to improve our system monitoring capabilities. As a result, we have enhanced our backend DevOps monitoring and observability tools to help facilitate smarter, more reactive decision making.
Thank you for being a part of our journey. Stay tuned for more exciting updates!
November 10, 2023
The Brainfish team has been hard at work this week.
To make navigation easier and more intuitive within the Brainfish Platform, we've added region flag indicators to the Article Breadcrumbs. Additionally, Europe has now been added as a region option.
Ever wished you could jump directly to a specific region in your Help Center? Wish granted! With our latest update, users can navigate directly to a chosen region by simply adding a suffix of "/?region=US" (change "US" to your desired region code).