Changelog

Check out the latest from Brainfish

January 12, 2024

Boosting user experience: Dark Mode and Markdown

Keeping up with the user preferences, Brainfish presents some thoughtful improvements this week:

We have rolled out improvements for dark mode on analytics and other aspects of the platform, increasing readability and usability in this popular setting.

Markdown Formatting and More

We have also improved markdown formatting for internal search-generated answers, particularly with $ values.

Plus, we have fixed the document-linking issue in internal search results.

January 5, 2024

Search Result Enhancements: Show Links, Images, and More

Ring in the new year with some power-packed updates from Brainfish!

Show Hyperlinks and Images in Search Results

Your search results can now be more informative than ever. Upon popular demand, you can now force hyperlinks and images to show with every generated search result. To switch either one on, go to Search Configuration in the Settings page of Brainfish, and toggle on each one you'd like to use.

Advanced Tracking Capabilities

Getting to know you better helps us serve you better. We've built an advanced tracking system into our back-end platform, giving us deeper insights into user behaviour and needs. We'll be rolling this out to our customers later this year.

December 29, 2023

Better Vietnamese Translations and Microsoft Word Import

The final week of 2023 brings in some exciting updates for Brainfish users!

Seamless Content Import from Word Documents

In our mission to make content imports a breeze, we have enabled the import of content from Microsoft Word documents. No more format limitations, just smooth content transfers.

Enhanced Vietnamese Translations

To better serve and support our diverse user base, we have significantly improved our Vietnamese translations. This update is dedicated especially to our newest customers from Vietnam.

December 22, 2023

Holiday Updates: Date Picker Revamp and More

In the festive spirit of giving and improving, here's a little gift from Brainfish! This week, we've done some re-tuning, and the results are ready to be unwrapped.

A New Look for the Date Picker

Our marketing brain asked, we listened. Our date picker has now been enhanced, adopting a more aesthetic, on-brand green look. But it's not just about aesthetics; it's also faster and even better to use!

Taking a sneak peek into the future, we've got some exciting new features cooking up for you in January. Stay tuned!

Understand what your customers are looking for

Brainfish analytics help your team to see what your users are really searching for, and whether or not your self-serve support experience is effective.