The AI Knowledge Layer for Complex Products
Brainfish turns your videos, docs, and data into a continuously updated knowledge system - enabling accurate context for customers, internal teams, and AI agents.
The AI System of Record for Your Product
By 2026, Brainfish will be the single-source of truth for product knowledge that transforms how people experience software.
We're building toward a future where your product adapts to each user, learns from every interaction, and makes expertise feel effortless.
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Your teams have the insights to transform customer outcomes. If only they could access them.
Product knowledge is scattered across Loom videos, Google Docs, Slack threads, and someone's brain.
Customer Success can't find implementation patterns from past wins.
Support drowns in the same questions.
Product teams guess at what users actually struggle with.
Meanwhile, customers get inconsistent answers, accounts churn from poor onboarding, and your teams waste hours searching for information they know exists somewhere.
Stop searching.
Start knowing.
Stop searching.
Start knowing.
COO & Co-Founder
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COO at CareMaster
Product Knowledge Intelligence Platform
AI struggles without real, context-specific product knowledge.
Brainfish builds and maintains that knowledge from your videos, docs, and user activity, then delivers AI agents that provide accurate, personalized answers across every channel.
Knowledge Generation & Curation
- Video-to-knowledge generation (demos become searchable content)
- Multi-source integration (CRM data, help desk tickets, drive files, API specs)
- Account-based segmentation (personalized knowledge per customer/cohort)
- Automatic updates as your product evolves
Video to Knowledge
Turn any video content and session recordings into entire structured knowledge bases in minutes.
Source Curation
Bring every source of product knowledge for your customers and team into one centralized place.
Distribution Across Channels
- Enable teams to deliver the best possible customer experience
- AI agents that feel intuitive, not generalized
- Deliver consistent answers across channels, third-party platforms, and 100+ languages
AI Agents for Self-Service & Multi-Channel Support
Contextual AI agents that deliver instant generated answers to customers using multimedia (text, imagery, videos and more).
Agentic Actions, Tool Calls, MCP Connectors
Enable your AI agents to serve users with the same tools as your team, performing complex tasks, API calls, and dynamic data.
Customer Analytics & Thematic Intelligence
- Bring together customer questions, interactions, and behaviors across self-service channels.
- See exactly what is working and where users are getting stuck.
- Loop findings back into your knowledge, agents, and product for continuous improvement.
Performance Insights
Understand how your AI agents perform, where customers have knowledge gaps, and get first-hand insight into customer needs
AI Evaluations + Training
Breakdown AI answers by knowledge source and see where opportunities exist for improvements in content, or messaging.
Business Impact
Clear metrics on AI resolutions, CSAT, content gaps, threads created by your users and more.
Trusted by Teams That Scale Customer Impact
"The platform’s ability to “learn” from customer interactions allows Smokeball to proactively offer assistance, delivering in-product help at pivotal moments."
"All the other options needed us to spend a lot of time onboarding, time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."
“Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.”
Brainfish Solves Your Biggest Customer Challenges End to End
Each component targets a specific source of friction, from repetitive problems to uneducated users. Together, they create a system that reduces workload while improving product experience.
Deliver Frictionless Support
No searching, no frustration.
Reduce customer effort by providing help in the flow of work. Empower users to quickly find answers and resolve issues on their own.
Knowledge That Updates Itself
Eliminate manual documentation upkeep.
Brainfish automatically updates your knowledge base based on real user behavior - keeping content accurate and always relevant.
Your Team, Supercharged by AI
Empower and enable your entire team with real-time product guidance, enhancing productivity without replacing the human touch.
Fix Problems Before They Become Tickets
Identify and address potential issues early with predictive support that prevents problems before they impact users.
Support your team with a “fix it before they ask” approach.
Turn Support Data Into Product Insights
Get actionable insights across the customer journey.
Understand behavior patterns, where users get stuck, and optimize your product to improve experiences from start to finish.
Deliver Frictionless Support
No searching, no frustration.
Reduce customer effort by providing help in the flow of work. Empower users to quickly find answers and resolve issues on their own.
Knowledge That Updates Itself
Eliminate manual documentation upkeep.
Brainfish automatically updates your knowledge base based on real user behavior - keeping content accurate and always relevant.
Support Agents, Supercharged by AI
Empower your support team with real-time guidance and intelligent suggestions, enhancing productivity without replacing the human touch.
Fix Problems Before They Become Tickets
Identify and address potential issues early with predictive support that prevents problems before they impact users.
Support your team with a “fix it before they ask” approach.
Turn Support Data Into Product Insights
Get actionable insights across the customer journey.
Understand behavior patterns, where users get stuck, and optimize your product to improve experiences from start to finish.
Fast & Flexible - for Every Use Case
Add Brainfish in minutes with a few lines of code. See documentation multiply in days. Watch self-service rates climb in weeks.
Connect Brainfish to Any Tool You Use
Connect your AI agent to any tool. Deliver personalized help in every language, on every channel.
Install in Minutes with Just a Few Lines of Code
Embed Brainfish in your product or website with a code snippet.
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<script type="module"> import Brainfish from "https:// cdn.jsdelivr.net/npm/@brainfish-ai/web-widget@latest/ dist/web.js"; Brainfish.Widgets.init({ widgetKey: "bf_search_widget_YOUR_WIDGET_KEY" }); </script>
Amplifies Your Team, Doesn't Replace Them
Free your team from repetitive questions. Give them context for complex issues. Let them focus on what humans do best-solving unique problems.
Enterprise Grade Security Built to Scale
We ensure security and compliance, hold SOC 2 Type 2 & ISO27001 certifications, and are GDPR-ready.
See Brainfish In Action
Interested? Schedule your demo today.
Find out what Brainfish can do for you with just a 30 minute demo.
The Future of Customer Experience
We see 2026 as the tipping point. Brainfish will unify knowledge, personalize every interaction, and expand into voice and partner channels - setting the stage for a 2030s future where customer experience feels effortless, predictive, and human.
Q1: Seamless integration with existing tooling & channels
Q2: Hyper-personalized knowledge and support
Q3: Voice-based AI agents, Partner channels
Q4: Dynamic personalization of proactive support experiences
What it Means for You
Brainfish transforms both sides of the experience: users get faster, more personal guidance across every channel, while your team moves from repetitive support to proactive growth - with AI keeping knowledge current, predicting churn, and powering effortless customer journeys.
For Your Users
Voice Integration
Voice connection with your product that understands complex multi-step requests
User-Based Documentation
AI that observes where users get stuck, and how their experience is unique, creating real-time AI-first documentation around them
Dynamic Notifications
Contextually relevant, proactive nudges that trigger to push users towards adoption depending on where they have gaps
Personalized AI
The product literally learns their preferences and reshapes itself around how they think
Rapid Onboarding
New customers reach expert-level proficiency in hours, not months
For Your Team
Customer Growth Agents
Support agents become customer growth engineers because AI handles 95% of all queries
Bespoke knowledge per customer
Easily create and maintain personalized knowledge bases per customer, leading to higher resolution rates and better enablement
Predictive Churn Alerts
User behavior analytics that predict churn & help increase retention
Cross-Channel AI
AI that works seamlessly across web, voice, messaging, and phone conversations
Conversational Training
Customer onboarding via friendly natural conversation → no training sessions needed
What Becomes Possible
Tools That Learn Your Flow
Products that train themselves to be better for each specific company’s work
Training That Builds Itself
AI that generates custom product tutorials by watching how best users work
Support in Any Format, Any Language
Multi-lingual, multi-modal support that works seamlessly across voice, video, text, and screen share
Issues Solved Before They Exist
Predictive product intelligence that prevents problems before users even encounter them
