Understand User Behavior

Understand user behavior patterns and friction points

Instead of basic analytics that just show clicks and pageviews, Brainfish reveals the story behind user behavior. It connects the dots between feature usage, help requests, and successful patterns, giving you a complete picture of how people actually experience your product. This deep understanding helps you make informed decisions about product improvements.

See which features cause confusion before users report problems

When a new feature launches, Brainfish tracks not just adoption rates, but the entire user journey. You'll see what questions users ask about the feature, which help content leads to successful usage, and where additional clarity might be needed. This real-time insight allows you to optimize the feature while users are still learning it, rather than waiting for support tickets or feedback surveys.

Multiple Teams. One Answer.

An ambient AI agent bridges this gap by connecting directly to your product's APIs and third-party workflows. When users ask Brainfish a question, it skips the filler and jumps straight to action – helping them complete the task right then and there.

See exactly where users struggle

Transform user behavior data into actionable insights. Brainfish shows you not just what questions users ask, but the context behind their needs. You'll understand which features generate the most questions, what solutions work best, and where users need more support. This deep understanding helps you optimize your support resources and improve the overall customer experience systematically.

See exactly how features are being used—or missed—in real-time

Get a clear picture of how users actually experience your product. Instead of waiting for support tickets or user feedback, see exactly where users seek help and what guidance leads to successful feature adoption. When users engage with the Brainfish widget, you learn what features they're trying to use, what confuses them, and what paths lead to success. This real-time insight helps you prioritize improvements and optimize the user experience based on actual behavior, not guesswork.