CX And Product Teams | Use Cases

How It Changes Everything

Ambient intelligence transforms traditional support by shifting from reactive problem-solving to proactive prevention. And product insights emerge in real-time from actual behavior, not lagging indicators.

For Your Users

Your users don't want to stop what they're doing to get help.

They don't want to search documentation, wait for support, or fight with chatbots. They just want to succeed at what they're trying to do. Our ambient AI agent makes this possible by understanding their context and providing assistance naturally.

Users get exactly what they need, when they need it:

1. Help appears naturally within their workflow
2. Documentation stays relevant to their actual needs
3. Complex features become discoverable
4. Problems are prevented, not just handled
5. No more fighting with chatbots or search

For Support Teams

Today's support tools promise high deflection rates but deliver frustrated users. They handle tickets after the fact instead of preventing them. They create barriers between users and help instead of enabling success. The Brainfish ambient AI agent takes a fundamentally different approach

"Solutions go in and put up walls to get to a person... nobody thinks about the customer's perspective -- they've spent 10 minutes trying to get past this wall of chat bots."

Jack Low

Customer Operations Lead

For Product Teams

Most analytics tell you what happened, but by the time you see the data, users are already frustrated or churning.

You need to understand user behavior while there's still time to act.

Our ambient AI agent provides real-time insights that help you improve the product experience proactively.

See how your product is actually being used:
1. Understand user behavior in real-time
2. Identify friction points before they impact adoption
3. Learn from successful user patterns
4. Make decisions based on actual usage
5. Bridge the gap between feature release and user success

What Makes Us Different

We've built an ambient AI agent that becomes an organic part of your product. It self-learns and automatically adapts. No need for training, configuration, or upkeep.

Natural Understanding

Most tools can only see what users click or where they go. But real understanding requires more than tracking events – it requires context.

Our ambient AI agent observes how users actually work with your product, building a deep understanding of their goals, challenges, and successful patterns.

The Brainfish ambient AI agent becomes one with your product:

Learns from every user interaction
Understands context and intent
Spots patterns across thousands of sessions
Identifies successful user behaviors
Adapts to different user needs

Continuous Learning

In today's rapidly evolving tech landscape, software can't rely on human maintenance to stay relevant.

Products change daily, features update constantly, and user expectations continuously shift. Static support tools that depend on manual updates are already outdated by the time you finish configuring them.

This is autonomous evolution that keeps pace with your changing product. The self-learning system gets smarter over time:
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- Documentation evolves based on actual usage
- Support becomes more proactive
- Product insights emerge naturally
- User patterns inform improvements
- Knowledge base stays current automatically

Simple to Start

Just add a few lines of code and watch as your product becomes naturally easier to use.

Unlike traditional support tools that need weeks of setup and constant maintenance,

Brainfish starts learning your product immediately:

- Add Brainfish to your product with a few lines of code
- No manual training required
- No complex configuration
- No ongoing maintenance
- Start seeing insights in days, not months

Beyond Traditional Support