What is ambient intelligence?

Ambient intelligence is the next step in artificial intelligence.

When it comes to improving customer experience, it creates and updates documentation automatically based on real behavior. It spots potential issues before they generate tickets. It guides users through complex tasks without interrupting their flow.

And it does all of this with only a few lines of code embedded in your product.
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Support Experience

The Evolution of Support

Instead of forcing users through support flows or making them dig through documentation, ambient intelligence understands their context and provides help naturally. Your product becomes easier to use over time, learning from every interaction to prevent issues before they happen.

Beyond Traditional AI

Ambient intelligence is the next step in artificial intelligence.

It understands intent and delivers relevant answers without forcing users to explain their situation repeatedly. Most importantly, it does this all while feeling like a natural part of your product.

This is the future of product support – where assistance is ambient, understanding is automatic, and every interaction makes your product more intuitive for the next user.

Infinite Learning

Enterprise-Grade Security & Privacy

We ensure security and compliance, hold SOC 2 Type 2 & ISO27001 certifications, and are GDPR-ready.

SOC 2 Type II & ISO Certified

GDPR compliant

End-to-End Encryption

US / EU / AU Data residency

Role-based access control

Regular security audits

Smokeball

"Brainfish has reduced the cognitive load on support agents, giving them the capacity to be creative and proactive with customers"

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Omer Khan

Head of Client Experience

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37%

increase in customer NPS

The Future of Product Support

Stop building walls between users and help. Join forward-thinking companies like Smokeball who are transforming how users experience their products. With just a few lines of code, you can make your product naturally easier to use, prevent support issues before they happen, and gain deep insights into user behavior.

Help your users convert

Enable users to get to "a-ha" faster, and turn them into advocates.