Brainfish raises $2.5M USD in seed funding to transform customer experience with AI | Read more

The Most Effective
Help Center Ever.

Introducing:
Ambient AI Agents
for Customer Support

Brainfish uses computer vision to continuously observe how users navigate your product and provide useful assistance when they need it.

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Trusted by ambitious brands to enable millions of customers.
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Brainfish is an ambient AI support agent that delivers real-time, guidance and proactive support at any scale—outperforming both resource-heavy in-house builds and shallow AI bandaids.
CareMaster

CareMaster uses Brainfish to help users succeed without friction

Make your product naturally easier to use, without forcing users to jump through hoops
See how Brainfish reduces customer effort
Smokeball

Smokeball attained 83% self-service rates with in-app AI

Turn your support team into a revenue center by solving problems before users ever need to ask for help
Fix problems before they become tickets
Product docs icon

Build product docs on autopilot

Create fresh and relevant product documentation that's based on how your product truly works
Discover a world-first in product-customer interaction
Madpaws

Madpaws use Themes to build customer-driven features

Understand why customers need help, and how to improve your content, processes, & product
Use AI to discover user behavior

A product expert to assist every user

An ambient AI agent connects directly to your product, its APIs, and third-party workflows. When users ask Brainfish a question, it skips the filler and jumps straight to action – helping them complete every task.

Brainfish Answer Engine
Self-Generating Help Docs
Product help docs are a pain to maintain. They get outdated quickly as your product changes, confusing users who need help. Brainfish watches how people actually use your product and automatically creates and updates your help documentation.

When users find new ways to use features or run into common problems, your help content updates itself - no manual work required.
Brainfish Answer Engine
Multimodal Answer Engine
Traditional search tools force users to translate their needs into the right keywords, then dig through results hoping to find relevant information. It's frustrating and time-consuming - especially when they're trying to complete an important task.

Brainfish understands user intent and context, delivering precisely relevant answers without making users search or explain their situation. The right help, at the right time, every time.

Rapid, Precise, Multimodal Answers: Inline Media & Real-Time Translation

Brainfish Answer Engine
Brainfish Answer Engine
End-to End Actions
Questions should lead to solutions, not just answers. When most support tools stop at explaining what to do, users are left to handle the complex parts themselves.

An ambient AI agent bridges this gap by connecting directly to your product's APIs and third-party workflows.

By integrating with both your product and tools like Hubspot and Stripe, the ambient AI agent handles sophisticated support scenarios that typically require Level 2 expertise. Users can complete end-to-end tasks as efficiently as if they were working with your most experienced support specialist.
Brainfish Answer Engine
Contextual Guidance
Most product tours and walkthroughs feel like interruptions. They force users through rigid flows that ignore their context and goals. It's the equivalent of stopping someone mid-task to give them a lecture they might not need.

Brainfish ambient AI takes a more natural approach. By understanding each user's context and progress, it delivers guidance at the perfect moment - when they're ready to learn and the information is immediately useful. No more generic tutorials or disruptive pop-ups. Just contextual help that makes feature discovery
Brainfish Answer Engine
Behavioral Reporting
Many analytics tools give you basic metrics without context. You see clicks and page views, but miss the deeper story of how users interact with your product.
Ambient AI agent analyzes the questions users ask, the answers they receive, and their interaction timelines to build a complete picture of the user experience.

You'll see which features need better documentation, which queries aren't getting fully resolved, and how user needs evolve throughout their journey – all while maintaining strict privacy standards.

Self-Service that always has the answer

Learning doesn’t just happen once, it’s continuous. Ambient Intelligence allows the agent to continually update, learn, and adapt to product and user changes.

Self-Generating Knowledge Base

Make AI work for your product

Brainfish's ambient AI agent combines computer vision, real-time learning, pattern recognition, and contextual understanding to make your product naturally easier to use.

no configuration

Easy setup

Deploy an Ambient Agent in minutes

Embed Brainfish in your product or website with a code snippet

Brainfish AI
no configuration

Continuous Learning

Your agent starts using computer vision to learn and catalog your product

A living map of your product is generated with hundreds of relationships, down to a feature level

Brainfish AI
no configuration

Perfect Answers

Customers and staff can then use this learned information to get answers to anything

AI Answers generated from a direct source of truth

Brainfish AI

Ambient AI isn't like anything you've seen before

Platform overview →

Connect AI your existing tools

Brainfish integrates seamlessly with your existing tools, so customers can solve anything that an agent has access to.

Integrations →
API / Custom
BigCommerce
Magento
Shopify
Hubspot
Help Scout
Salesforce
Freshworks
Notion
Intercom
Website
Zendesk

Featured In

Forbes

AI startup Brainfish lures $3.85m to take yearly catch to $5m

Read More
Capital Brief

The $90 billion race to supercharge customer service with AI

Read More
SmartCompany

Brainfish nets $3.85 million to tackle customer support challenges

Read More
Tech In Asia

Surge leads US $2.5m round of Australia-based AI company

Read More
Forbes

AI startup Brainfish lures $3.85m to take yearly catch to $5m

Read More
Capital Brief

The $90 billion race to supercharge customer service with AI

Read More
SmartCompany

Brainfish nets $3.85 million to tackle customer support challenges

Read More
Tech In Asia

Surge leads US $2.5m round of Australia-based AI company

Read More

Enterprise-Grade Security & Privacy

We ensure security and compliance, hold SOC 2 Type 2 & ISO27001 certifications, and are GDPR-ready.

SOC 2 Type II & ISO Certified

GDPR compliant

End-to-End Encryption

US / EU / AU Data residency

Role-based access control

Regular security audits

Deliver the best possible experience for every customer

Join the ambitious leaders empowering their customers with AI.

We're super impressed with the level of support you have shown us — and of course the product's efficacy.

Omer Khan
Smokeball
Head of Client Experience

Brainfish is helping our global teams with understanding the nuances of our product 24/7.

Dylan Vidal
Cision One
Director of Product Strategy

Brainfish is crucial to our onboarding, training and support journeys in helping customers to learn and adopt our product.

Elisha Anderton
CareMaster
Chief Operating Officer

I'm consistently impressed by the outstanding effectiveness of Brainfish in managing our support inquiries.

Taimoor Khan
Madpaws
Director of Customer Experience

Read the case studies

Reduce customer effort today

See how Brainfish can help your users succeed on their own terms.