Content Health Checks

We heard that customer support teams spend weeks, sometimes months every year trying to figure out which content is out of date, broken or irrelevant.

So we simplified it.

Introducing Health Checks:

Health Checks enables you to instantly see a dashboard of everything that needs an objective review based on Brainfish's understanding of your documentation. Within Health Checks, you can immediately see:

• Broken article links: Hyperlinks that no longer work or navigate to a valid URL. Brainfish will even tell you what the error is, and where you need to fix it in the article
• Broken images: Similar to hyperlinks, broken images show up when the original place where the image was hosted no longer exists, and this image isn't displaying to customers anymore
• Stale content: Content that hasn't been updated in a period of time (by default 3 months) that needs an objective review. We can configure the stale time definition if you reach out to us at hello@brainfi.sh
• Inappropriate content: Publishing content that has swear words or profanity is, in almost every case, not desirable. So Brainfish will now easily highlight for you any content that exists that might be inappropriate for customers to read.

Content Health Checks has been designed based on feedback from all of our customers and industry leaders, that not only do they want to write better quality, customer centric content, but they also want to know which content needs to be reviewed and/or deleted.

We hope you enjoy health checks as much as we do!

Widget upgrades

As part of the latest release, we've also exposed widget answers via Javascript, so that engineers in your team can see what questions and answers a customer asked/received in a session + use this information to pass it to a ticketing system, live chat, or fill out forms.

Dark theme contrast improvements

Dark theme now works better on the Help Center! We've improved styling of hyperlinks (in tune with checking out broken links from Health Checks) so that they display at higher contrast on a dark Help Center theme.