More Ways to Help Users Help Themselves

This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance.

Self-Serve Agents: Context-Aware Support Right in Your Product

We all know what happens when users get stuck – they either wait for support or try to figure things out themselves, often getting more frustrated along the way. That's why we built Self-Serve Agents that actually understand your product and give users the right answer right away.

When someone clicks the Brainfish widget, they get immediate help that's specific to where they are and what they're trying to do. No more digging through help docs or waiting for email responses. Just quick, reliable answers that help users keep moving forward.

What makes this different?

• Your users get help instantly, any time of day. No more Monday morning ticket backlogs or frustrated users waiting for answers.
• Your support team can focus on the complex stuff. Instead of answering the same questions over and over, they can tackle the interesting challenges that really need their expertise.
• Every answer is tailored to the user's situation. The agent understands where they are in your product and what they've tried, so answers are always relevant.
• Getting started takes minutes, not months. No complicated setup or maintenance needed.

Learn more here.

API Connections: More Data Sources to Answer User Questions

Brainfish now connects with more of your product's data and systems, helping users get better answers and complete tasks without leaving their workflow.

• Connect Your Systems: Pull in data from more sources to give users complete, accurate answers
• Take Action: Help users actually solve problems, not just read about solutions
• Embed Anywhere: Add help exactly where users need it in your product

Follow-Up Improvements: Ensuring User Success

The new Follow-Up Widget helps ensure users don't just get answers – they actually accomplish what they set out to do.

• Check Progress: See if users successfully completed their task after getting help
• Guide Next Steps: Show users exactly what to do next with clear action buttons
• Stay in Context: Suggest relevant actions based on what the user is trying to accomplish

What's Next

These updates represent a major step forward in our mission to make products naturally easier to use. We're already working on more improvements to help your users succeed with even less effort.

Have questions about any of these updates? Our team is here to help you make the most of these new capabilities.