Changelog

We have always been passionate about innovating to close the loop for customers, this week is no different with our new AI Actions feature!

Dynamic Actions and Resolution Paths: With Brainfish Actions, user assistance has never been easier. Based on our proprietary ML models and user insights, Brainfish can now automatically generates dynamic calls-to-action (CTAs), next steps, resolution paths, or assistance links with each response. This means, with minimal configuration, users get directed to the most relevant action path associated with their specific query.

Auto-generated website CTAs: Revamp your website's engagement with Brainfish Actions. Now every answer to your prospect's query will be accompanied by a relevant action, may it be signing up for a trial or scheduling a demo. This makes it remarkably easy for prospects to take the necessary steps, accelerating the conversion process.

User paths for Engagement and Adoption: Get ready for optimised onboarding and user growth! Use actions to streamline the user journey by proactively addressing their information needs.

Dynamic Resolution Paths for Support: Cut down on manual customer support touchpoints as Brainfish now suggests perfectly tailored actions that answer customer questions and resolve issues without any need for Human intervention.

Brainfish Actions is here to ensure your users find what they need with zero hassles and swift solutions. For a hands-on experience of how our new feature can simplify your user experience, request a demo now!

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Learn more about Actions here.

Running a secure platform is our utmost concern. To ensure that Brainfish is protected against potential threats, we have recently completed a thorough penetration testing.

In a penetration test, ethical hackers simulate cyber attacks to detect vulnerabilities in our system. We're excited to affirm that Brainfish has met all the stringent security standards during these tests.

While we have always placed high emphasis on the security of our platform, these penetration tests serve as an additional layer of protection. Test results have been utilised to further strengthen our defenses, proving Brainfish's commitment to offering a safe and secure platform for all its users.

Enhanced Themes Loading Speed: We've been hard at work to optimize our themes querying and displaying process. As a result, you'll notice a significant improvement in the loading speed of Brainfish Themes. This boosted performance means you can quickly get the insights you need without wait.

Suggested Questions in Widgets: We've updated the question-recommendation feature in our widget. This is better for mobile users as it's accessibility friendly.

Improved Qualitative Theme Specificity: We've fine-tuned Brainfish Themes. Now you can enjoy even more precise and specific theme categorizations, enabling deeper insights into your customer's inquiries and behavior. Our advanced AI has been recalibrated for even better data analysis that's unique customer to customer, allowing for detailed theme identification that ultimately aids in devising more effective support and product strategies.

Sustained Product Interactivity: We've enabled the Brainfish interface to stay open while you interact with the rest of your product. This update means you no longer have to switch back and forth, resulting in a more streamlined user experience, making it easier for users to resolve their queries.