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May 17, 2024
We're excited to announce a series of significant updates this week, especially designed to expand our reach and enhance user experience:
In our journey to support various industries, we've launched several functionalities specifically designed for regulated sectors like financial services. With these new tools, we can now guarantee that our AI search answers will pass all necessary legal checks. This furthers our commitment to provide accurate, relevant, and prompt customer service across diverse domains.
To improve visibility and user interaction, we now allow markdown formatted information text underneath the Search bar on the Help Center. This feature can be configured using Markdown in the Search configuration tab of Settings.
Understanding the need for seamless integration, we've undertaken a comprehensive cleanup of the Zendesk import function. This will better support weird formats and broken articles when importing from an old Zendesk account.
May 10, 2024
Taking AI-generative search to the next level, we bring you a significant update this week:
We're implementing Machine Learning (ML) relevancy checks and precision features to further improve our service's efficiency and accuracy. These new additions will facilitate better background scoring of answers and enable our models to self-check their performance in real time when generating responses. Consequently, this will ensure answers generated are more direct, relevant, and significantly reduce the risk of incorrect information (hallucination).
This state-of-the-art, self-checking function will guarantee the highest degree of precision in our deliverables – making sure that your customers are getting the most accurate and prompt information every time.
May 3, 2024
We're starting May with some significant updates to help visualise Brainfish performance easily month on month:
We are introducing a new "Month in Review" email that will be sent out each month to all our live customers. This exclusive, personalised email will provide a comprehensive review of your Brainfish metrics. From the top themes of the month to health checks that you need to address and more, everything will be at your fingertips!
We've refined the way we use suggested answers from the discarded answer feature. The new update allows these suggestions to be directly used in responses. This further enhances Brainfish's ability to provide accurate and efficient answers to meet customer needs.
Brainfish is extending its integration capabilities! We've commenced work on a Salesforce knowledgebase integration which, once complete, will allow Brainfish to sync directly with Salesforce accounts. This integration will make sharing and accessing knowledge articles across platforms easy and straightforward with a Salesforce API key.
April 26, 2024
Our work never stops at Brainfish and even in this shortened week (public holiday in Australia) we bring you more updates to enhance your experience:
Following the vast improvement in our content ranking feature, we're continue to refine the results for accuracy. In this update, we've implemented a series of small but crucial enhancements in our ranking algorithm for better, more efficient, and highly relevant search results.
Post the launch of the widget configurator, we identified and swiftly addressed a few snags discovered in the widget configurator. This update further smoothes out the widget customisation process, though there's still a few other UX items here that we're keen to add in futurte.