April 5, 2024
Now, you can conveniently configure and preview our in-product widget right from the settings page. This provides you with optimum control over the widget via our UI. This means no need for incessant code changes or the intervention of your development team every time you need to update a suggested question or next best action. Take your customer service to a notch higher with personalised prompts and actions, or even have different widgets per page/user.
Steered by our commitment to delivering smooth performance, we've fixed some bugs and made other performance enhancements to make your Brainfish experience even better.
March 29, 2024
We're ushering in the new season with some major updates to keep your Brainfish experience secure, robust, and smart!
We have executed a substantial infrastructure upgrade for the Brainfish platform. This upgrade not only enhances the capability and compatibility of our system but also fortifies it against potential vulnerabilities. We'll continue investing in and prioritising the backend to ensure optimal performance and security for all users.
Understanding context is key to any conversation and it's no different for AI. We've improved our search engine's ability to process and understand more context, allowing it to generate increasingly accurate and relevant answers. This means fewer misses and more direct hits, resulting in speedy and efficient customer service.
In our ongoing pursuit to refine and enhance our AI capabilities, we've initiated the implementation of guardrails for our machine learning algorithms. These guardrails serve to guide the AI’s learning process to avoid potential pitfalls and improve its understanding and response to customer queries. This brings us one step closer to our goal of delivering an intuitive, reliable, and efficient AI service to our users.
Stay tuned for even more enhancements in our upcoming updates!
March 22, 2024
We're blazing new trails with our latest update. Now, Brainfish can seamlessly integrate with your Slack workspace.
Introducing /fish:
Gone are the days of waiting for information or bothering team members for documented answers. Say hello to instant, AI-driven responses! Just type '/fish' followed by your question into Slack and get an immediate response generated from your product docs.
This allows members of your workspace to have quick and easy access to necessary information without switching platforms, streamlining your team's workflow and increasing efficiency.
March 15, 2024
Maintaining our stride in enhancing user experience, here's what this week's update includes:
For our users in EU, we've optimised our servers to reduce latency and deliver smoother, faster responses. This optimisation ensures our clients in Europe can utilise Brainfish's rich features without any geographical lags.
Listening to your feedback, we made a series of small bug fixes and adjustments to improve the Brainfish experience in dark mode. This should provide a more seamless viewing experience for those late-night work sessions and offer relief to your eyes in darker settings.
As always, thank you for your feedback and suggestions. Every improvement we make is driven by your needs, and we're dedicated to helping your business understand and serve its customers better.
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