Changelog

Revamped Team Working Model: This week, we've made changes to our team's working model. Specifically, we have readjusted our sprint start and end dates. This alteration has been made to maximize the alignment of our team's workflow with the business's demands and project timeframes. We believe that this change improves our efficiency further and allows us to deliver product enhancements even faster.

Improved Unit Testing and Stability: We've augmented our unit testing processes! The strength and reliability of Brainfish are paramount to us. Hence we've worked on extending our unit testing to cover broader scenarios and improve system stability. With even more robust testing mechanisms in place, we are better positioned than ever to ensure the smooth functioning and readiness of our application.

SEO Ranking for Articles and Help Center Content: Boost your visibility with Brainfish! You can now opt to SEO ranki your articles and help center content. Now Brainfish won't just help you answer customer queries, but also drive potential customers to your site organically. With Brainfish optimizing your SEO, watch your content climb up in search engine result pages and attract users right where they are looking for information.

Actions Displayed in User Journey Timelines: Post the AI Actions release, we are including the actions users take in response to Brainfish's suggestions, like clicking a link or signing up for a demo, right there in the analytics timeline. This upgrade empowers you to understand customer behavior on a deeper level.

We have always been passionate about innovating to close the loop for customers, this week is no different with our new AI Actions feature!

Dynamic Actions and Resolution Paths: With Brainfish Actions, user assistance has never been easier. Based on our proprietary ML models and user insights, Brainfish can now automatically generates dynamic calls-to-action (CTAs), next steps, resolution paths, or assistance links with each response. This means, with minimal configuration, users get directed to the most relevant action path associated with their specific query.

Auto-generated website CTAs: Revamp your website's engagement with Brainfish Actions. Now every answer to your prospect's query will be accompanied by a relevant action, may it be signing up for a trial or scheduling a demo. This makes it remarkably easy for prospects to take the necessary steps, accelerating the conversion process.

User paths for Engagement and Adoption: Get ready for optimised onboarding and user growth! Use actions to streamline the user journey by proactively addressing their information needs.

Dynamic Resolution Paths for Support: Cut down on manual customer support touchpoints as Brainfish now suggests perfectly tailored actions that answer customer questions and resolve issues without any need for Human intervention.

Brainfish Actions is here to ensure your users find what they need with zero hassles and swift solutions. For a hands-on experience of how our new feature can simplify your user experience, request a demo now!

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Learn more about Actions here.

Running a secure platform is our utmost concern. To ensure that Brainfish is protected against potential threats, we have recently completed a thorough penetration testing.

In a penetration test, ethical hackers simulate cyber attacks to detect vulnerabilities in our system. We're excited to affirm that Brainfish has met all the stringent security standards during these tests.

While we have always placed high emphasis on the security of our platform, these penetration tests serve as an additional layer of protection. Test results have been utilised to further strengthen our defenses, proving Brainfish's commitment to offering a safe and secure platform for all its users.